The terms for using Renewal Option

Renewal Option is operated by Diverse Innovations Inc. (“Diverse Innovations”, “we”, “us”, “our”), a corporation incorporated under the laws of the Province of Ontario, Canada. “Renewal Option” is a product and brand of Diverse Innovations Inc.

By using renewaloption.ca or any part of the Renewal Option service (the “Service”), you agree to these Terms. If you do not agree, do not use the Service.

Renewal Option is software. You upload a commercial lease, agreement to lease, or related document, answer a questionnaire about your circumstances, and the Service produces an automated analysis report. That report may include a lease grade, findings about risks and unfavourable terms, negotiation opportunities, a negotiation checklist, a rent and escalation projection, and a summary of what the document says and does not say.

The Service analyses the document you give it, applies a structured framework of lease criteria, and reports what it finds.

This section is important. Please read it.

Renewal Option does not provide legal advice. We are not a law firm, we do not employ lawyers acting for you, and no solicitor-client relationship is created by your use of the Service. The Service does not interpret the law for your situation, does not tell you what your legal rights or obligations are, and is not a substitute for advice from a lawyer licensed in your jurisdiction.

Renewal Option is not a real estate brokerage service. We do not act as your agent, broker, or representative. We do not represent you in any negotiation, lease, or transaction, and we owe you no fiduciary, agency, or representation duties. Nothing in a report constitutes an offer to act for you.

Renewal Option is not an appraisal, valuation, or accounting service. The Service does not hold a market-rate or comparable-property data feed, and it does not estimate what your space is worth or what you could be paying instead. Where a report refers to market rates or comparable properties, it is reporting what your own document or your own questionnaire answers said, not an independent valuation.

Renewal Option does not make decisions for you. The Service presents findings and options. Whether to sign, renew, renegotiate, or leave a premises is your decision, made at your own risk.

You should obtain independent legal advice before signing, amending, or terminating any lease.

You acknowledge and accept the following limits:

• Jurisdiction. The Service’s analysis is calibrated for commercial leases in Ontario. You may upload a document governed by the law of another province, territory, or country, and the Service will analyse it, but the analysis may not reflect local statutes, codes, or case law, and certain findings may not apply. Where a jurisdiction is not supported, the Service says so on the intake form and on the report itself, and excludes from your grade those findings that depend on an assumption not valid in that jurisdiction.
• Property type. The analysis is scoped to commercial office leasing. Retail, industrial, and other property types may involve terms and risks the Service does not evaluate.
• It is automated. The Service uses automated document extraction and artificial intelligence, and no person reviews a report before you see it. It can misread, miss, or mischaracterise terms in your document, particularly where a file is scanned, poorly formatted, or missing schedules and exhibits. It is not exhaustive and does not identify every risk, error, or opportunity.
• Repeat analyses can differ. Because part of the analysis is performed by an AI model, analysing the same document twice can produce findings that are not identical.
• Silence is reported, not invented. Where your document does not address a topic, the Service reports that the topic is not addressed. It does not assume or supply terms that are not in the document.
• Calculated dates and figures are not quotations. Some figures a report shows, including a renewal notice deadline, a lease expiry date, and a holdover premium, are calculated by the Service from other terms in your document rather than quoted from it. The report labels these as calculated. Verify every date against your own document before acting on it, and never rely on a calculated date to meet a notice deadline.
• Only what you upload. The report reflects the documents you provided. If amendments, side letters, schedules, renewals, or other related documents exist and were not uploaded, the analysis is incomplete.
• Comparisons. Where the Service compares two or more documents, it compares what the documents say. It has never seen the premises, the location, the fit-out, or your commute, and it does not tell you which space to choose.
• Not a warranty of outcome. Nothing in a report is a prediction or guarantee of how a landlord will respond, what terms you will obtain, or what a court would decide.

You are responsible for verifying every finding against your actual documents before relying on it.

To keep the Service available and to control abuse, we apply operational limits, which we may change:

• a maximum of 12 analyses per account in any 24-hour period;
• a maximum uploaded file size of 15 MB; and
• once paid reports are available, a limit of 3 free analyses per account. Each report you unlock allows one more. Re-analyzing a document you have already analyzed does not count against this limit, and deleting a document does not restore it.

• An account is required to analyse a document.
• Sign-in is by email. We send a single-use link or a sign-in code to your email address; we do not use passwords. You are responsible for the security of the email account you sign in with, and for activity under your account.
• You represent that you have the right to upload each document you submit and to have it processed as described in these Terms and our Privacy Policy.
• You agree to provide accurate information in the questionnaire. The analysis depends on it, and inaccurate answers produce inaccurate output.
• You keep ownership of your documents. You grant us a limited licence to store, process, and analyse them solely to provide the Service to you, and to retain them for the period described in the Privacy Policy.
• We may use de-identified and aggregated information (information that does not identify you, your business, or your premises) to test, improve, and describe the Service.
• Your documents are processed by our AI processing provider in order to return your analysis. That provider does not use your content to train its models.

• Each analysis includes a free preview. The scope of the free preview is described on the site and may change.
• A one-time payment unlocks the full report for that document. There is no subscription and no recurring charge.
• While the Service is in testing, full reports may be provided free of charge. The site says when that is the case.
• Current prices are shown on the site, and sales tax is added at checkout. We may change prices at any time; a change never affects a purchase already completed.
• Payments are processed by Paddle.com Market Limited, which acts as the merchant of record and reseller for the transaction. Paddle handles payment processing, invoicing, and applicable sales taxes. Your receipt comes from Paddle, and Paddle’s buyer terms apply to the payment transaction alongside these Terms.
• We do not receive or store your payment card details.
• An unlocked report stays unlocked. Access to a report you have paid for is permanent and does not depend on any continuing payment. Refunds are covered by our Refund Policy.

You agree not to:

• upload any document you do not have the right to submit;
• use the Service to develop, train, benchmark, or inform a competing product or service;
• reverse engineer, decompile, scrape, or attempt to extract the Service’s framework, criteria, scoring logic, or prompts;
• resell, sublicense, or provide the Service to third parties as your own service;
• use automated means to access the Service other than as we expressly permit;
• interfere with, overload, or attempt to gain unauthorised access to the Service or its infrastructure; or
• use the Service unlawfully or to infringe anyone’s rights.

We may suspend or terminate access for breach of this section.

The Service, including its software, lease-criteria framework, scoring model, report structure, text, and design, is owned by Diverse Innovations Inc. and protected by intellectual property law. These Terms grant you no rights in it beyond the right to use the Service.

Your report is yours to use for your own business purposes, including sharing it with your lawyer, broker, accountant, or other advisors. You may not publish, distribute, or resell reports, or extract the Service’s underlying framework from them.

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

We do not warrant that the Service will be uninterrupted or error-free, or that any analysis will be complete or accurate.

To the fullest extent permitted by applicable law:

• Our total aggregate liability to you for all claims arising out of or relating to the Service is limited to the greater of (a) the total amount paid for the Service in the twelve months before the event giving rise to the claim, or (b) CAD $100.
• We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business opportunity, lost savings, increased rent or occupancy cost, or loss of data, however caused.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including your rights under Ontario consumer protection legislation and, where applicable, consumer protection law in your own jurisdiction.

You agree to indemnify and hold harmless Diverse Innovations Inc. and its directors, officers, and contractors from any claim, loss, or expense arising from your breach of these Terms, your submission of documents you had no right to submit, or your use of a report in a way these Terms do not permit.

You may stop using the Service at any time. You can delete any of your documents from within the Service, and you can ask us to close your account by emailing support@renewaloption.ca. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the Service. If we discontinue the Service entirely, we will give reasonable notice and a reasonable opportunity to export your reports.

Sections 3, 4, 6 (ownership and de-identified use), 9, 10, 11, 12, and 15 survive termination.

We may update these Terms. If a change is material, we will post a notice on the site and update the “Last updated” date above. Continued use after a change means you accept the updated Terms. The Terms in force at the time of a purchase govern that purchase.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in it. The courts of Ontario have non-exclusive jurisdiction, and you agree to submit to them, without limiting any right you have under the consumer protection law of your own place of residence.

Diverse Innovations Inc., Peterborough, Ontario, Canada
support@renewaloption.ca