How we protect your lease

Your lease text and reports are stored in a Canadian data centre.

We read your lease once to pull out its text, and keep only that text. If you choose to upload an operating cost statement, the file sits in private storage that only your account can open.

You sign in with a one-time code or link sent to your email. We don't keep a password database, so there isn't one to leak.

Paddle, our payment provider, handles every payment. Your card number never reaches Renewal Option.

Each lease is locked to your account inside the database itself. Another user can't open it, even with the link.

Your connection to the site is encrypted, and so is the data we store.

Deleting a lease removes its text, your answers, the analysis and any statements you added. We keep only a record of what you paid, for seven years, as tax law requires.

A preview without an account is deleted after 7 days, and free previews are protected against automated abuse.

We're alerted automatically if the site stops responding or something fails on our servers. Those alerts never include your documents or your email address.

Data is backed up daily, and we have restored a backup to confirm it works.

We keep the site's software current and check for new security fixes every month. Changes are tested away from customer data before they reach the live site.

We review the site's security every month and update this page when anything changes.

Renewal Option is run by Diverse Innovations Inc., an Ontario company. Every email to support@renewaloption.ca is read by our founder. For what we collect and who we share it with, see our Privacy Policy.

Tell us at support@renewaloption.ca. We'll reply and keep you updated until it's fixed.